Return and Refund Policy – Munafaz

We want our customers to have a smooth shopping experience.

Physical Products

• Returns are accepted within 7 days of delivery if the product is defective, damaged, or incorrect.

• Products must be unused, in original condition, and with all packaging.

• Refunds will be processed within 7–10 business days after verification.

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Digital Products (Vouchers/Gift Cards)

• Digital vouchers once delivered are non-refundable and non-exchangeable, unless the code is invalid or not working.

• If a voucher fails to work, contact our support team within 48 hours for resolution.

Refund Method

• Refunds will be made to the original payment method (bank account, mobile payment, or card).